TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Average Score (251 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2025
Service went smooth, I was greeted quickly upon my arrival they got me right in and out in a timely manner.
TYPE:ServiceMODEL:JettaYEAR:2018
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:TaosYEAR:2023
Owen was on top of my appointment from time I called and throughout my visit. I appreciated his thoroughness and my car passed. 30k mile appointment. Thanks Owen.
TYPE:ServiceMODEL:TaosYEAR:2025
TYPE:ServiceMODEL:ID.4YEAR:2021
My 4-year warranty expired in July 2025, but due to difficult to make an appointment in time, it ended up in the shop for Aug 2025. Therefore, I have to pay diagnose fee out of my pocket, because it was out of warranty by a month. Also, it took several weeks but technician can't find the root causes. Despite the goodwill of the dealership, I decide to trade in this vehicle to Tesla and get an actual reliable car.
TYPE:ServiceMODEL:TiguanYEAR:2024
I had a rear tire that was loosing air. I called and was able to get an appointment very quickly. When I arrived, I was seen quickly and the investigation of the cause began. Shortly, one of the staff let me know that a nail or screw had been found in the tire and that patching the tire was recommended. (A little later the screw was out for me to see.) I agreed to having that done and the repair was made. I was at the dealership about 2 hours total. I was relieved and thankful that the cause of the air loss was quickly found and resolved.
TYPE:SalesMODEL:TaosYEAR:2025
TYPE:ServiceMODEL:JettaYEAR:2024
I was told by one of your service representatives that I would be given a coupon at checkout for my oil change. When it came time to pay, I was not granted the coupon. He claimed I didn’t qualify for that coupon because it was for a different oil change. This was not communicated to me prior to the service.