Average Score (251 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

251 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Crystal B.05-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Great staff at KVW.

  • Larry B.05-22-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Gregory T.05-21-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Joel R.05-19-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    I would have absolutely given 5 stars. I was satisfied with the service advisor, time it took to perform the work, and the work performed. I did not care for the fact that it appeared that there was a service tech in the service advisor area using an e-cig/vape.

  • Oleg D.05-19-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

  • Stacey M.05-16-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

  • Chansoo H.05-15-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Service advisor, Jenn, was professional when taking care of my service requests. She was also very prompt and easy to work with.

  • Emily B.05-12-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Scheduling was so easy and everyone working was super nice!

  • Suzanne B.05-12-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

  • Walter F.05-09-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    SERVICE WRITER SCOTT IS VERY THOROUGH AND DETAIL ORIENTED. I WAS IN FOR 2024 VW TIGUAN 10K SERVICE & TIRE ROTATION. TECHS ARE QUICK DESPITE BEING BUSY, AND RETURNED MY CAR WASHED IN A VERY RESONABLE AMOUNT OF TIME. (I WAITED) HIGHLY RECOMMEND THIS SERVICE TEAM.