Average Score (251 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

251 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Catherine M.04-11-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Timothy B.04-07-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    The service department was very nice and friendly. They offered me a loaner when my repair took a little bit longer than anticipated. I just appreciate that everything is working like new. They kept me up to date on the progress and were very polite.

  • James C.04-06-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    I’ll advisors are very attentive. Came in for some brake work under warranty and was in and out within one hour.

  • Steven H.04-04-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    Our salesman Bill Bell was fantastic and helped us through everything.

  • Matthew R.04-04-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Example of great customer service.

  • Patrick H.04-03-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

    Although the parts took a long time to arrive, the service department took care of the installation with professionalism and care, setting up the new radio with my SiriusXM subscription. Thank you!

  • Erica B.04-02-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

  • Dennis M.03-31-2025

    TYPE:ServiceMODEL:Golf RYEAR:2024

    Top notch professionalism

  • Deborah C.03-31-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

    They worked me in for service. Very helpful

  • Arthur F.03-31-2025

    TYPE:SalesMODEL:JettaYEAR:2025