Average Score (251 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

251 Ratings

4.8 Average

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  • Jeffrey M.03-28-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    Everyone was very friendly and very knowledgeable. Also, they were not too aggressive. They didn’t try to pressure me into what I didn’t want

  • Carol M.03-28-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Everyone is very helpful and friendly. The wait time is very reasonable and I love that they wash my car. A service I have never gotten from another dealership. My husband for 60 years has always been a Chevy man, so when he said he wanted to go to Volkswagen I was surprised. It has been a good choice, we love the car. The only bad thing is he died a week after purchasing, from a heart attack. So it will always be Daddy's car. From purchasing to maintaining Kings Volkswagen has been a pleasure to deal with.

  • Luis D.03-26-2025

    TYPE:SalesMODEL:ID.4YEAR:2023

  • Russell M.03-24-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Fast & Friendly

  • Karen P.03-22-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

  • Matt B.03-21-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Su C.03-21-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    I sincerely appreciate the service staff at Kings Auto Mall VW - so nice and professional! Sadly the repairs have not gone well at all. As a professional who has to make schedule accommodations to drop off and pick up my vehicle, I now have to return for a 3rd time for the same job. This is an aesthetic repair where the flaws in paint are very obvious. So I hope this next time they examine the quality carefully before I pick it up.

  • Adam T.03-21-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    I was very pleased with my experience. I came in for the engine cover recall, and figured I might as well have the oil changed, tires rotated etc. In and out of there in less than and hour. Logan was fantastic. Knowledgeable and made recommendations. I felt great knowing that Logan and Jeff took that extra step to make sure my Atlas was well taken care off.

  • James M.03-17-2025

    TYPE:SalesMODEL:Jetta GLIYEAR:2025

    Sales, service, finance employees and management have been and are exemplary. We have never received anything other than excellent service!

  • Gary F.03-17-2025

    TYPE:ServiceMODEL:ArteonYEAR:2023