The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Deborah C.02-03-2025
TYPE:ServiceMODEL:BeetleYEAR:2018
My husband tried to put in a new battery to my 2018 Beetle. It ended up frying the alternator because VW had changed the position of the universal red and black wires. All other cars have red and black battery cables on the same sides of the battery, but for whatever reason VW switched them.
The dealer said this has happened a number of times for their customers. Did they change it to make more money from unsuspecting customers? Why else would they do it? It cost $3000 to fix my car.
Beryl M.02-01-2025
TYPE:ServiceMODEL:BeetleYEAR:2018
Kings VW were very nice fast , and got the job none right . Thanks Jim Mengle
Lisa M.01-30-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Ashley R.01-25-2025
TYPE:ServiceMODEL:Golf GTIYEAR:2019
Good (I really liked my service consultant), but was frustrated when trying to contact the service department, to follow-up with questions. The call center experience was poor, because I was transferred to an unknown desk and never got a hold of any person at Kings.
John M.01-25-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Mark H.01-25-2025
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
Roberto S.01-25-2025
TYPE:SalesMODEL:ID.4YEAR:2024
Easy process
Vernon W.01-24-2025
TYPE:ServiceMODEL:TiguanYEAR:2022
Elizabeth M.01-21-2025
TYPE:ServiceMODEL:BeetleYEAR:2018
Very prompt and friendly service from all employees. Waiting area is comfortable and the coffee machine is amazing! Thank you for this wonderful perk. Good job everyone
