Average Score (251 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

251 Ratings

4.8 Average

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  • Cynthia P.09-07-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    La atención siempre es buena, amable, rápida y confiable

  • Truman M.09-07-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

    An appointment was given quickly (next day), but I was then told my car couldn't be looked at that day because dealer's EV technicians were backed up with other work. I was given a loaner vehicle and service (just replacement of 12V battery) was completed 5 days after my service appointment.

  • Snehalatha R.09-04-2025

    TYPE:SalesMODEL:TaosYEAR:2025

  • Mary B.09-02-2025

    TYPE:ServiceMODEL:ID. BuzzYEAR:2025

  • Kenneth C.09-01-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Always a great experience.

  • Sommar D.08-31-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

    I would like to express a huge thanks to Mike for making my first oil change seamless and enjoyable. His personality was amazing. Also to Lisa for working with me for a convenient time. I’m so happy to have 2 awesome staff I can rely on in the future!!!!

  • Virginia C.08-31-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Irwin J.08-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Responsiveness of dealership; courtesy of service adviser; no-appointment-required for express service is a great feature

  • Benjamin M.08-28-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    The team was really helpful and listened to my concerns / acted on them

  • Norman N.08-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    great service---fast and efficient. EXCELLENT service advisors (Scott Johnson & Logan)--they follow up and keep me informed regarding options and repair status. They are knowledgeable and able to coherently explain things.