Average Score (251 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

251 Ratings

4.8 Average

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  • David B.08-13-2025

    TYPE:ServiceMODEL:Golf RYEAR:2024

    Fast, easy, polite, and would change nothing.

  • John D.08-11-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    New tires are causing a steering wheel vibration and whole vehicle shake at highway speed I did not have this before I came to get work performed..not sure if tires were balanced incorrectly or a wheel weight was thrown.

  • Peter J.08-11-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    I live 3 hours out of town and wanted to trade in my 2018 Tiguan. I came back to kings to purchase a 2025 Tiguan. This is the 6th VW I have purchased from Kings and Chris Davis. Chris is a pro's pro! Working out the deal over the phone was very easy and Erick in the finance department was very kind and helpful on delivery. I told Chris I should have received a cake with 6 candles when I picked up my new Tiguan! I guess they overlooked that.

  • Tamika T.08-09-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    My service Rep Jenn was fantastic! She was friendly, knowledgable and kept me informed on the status of my car repair.

  • Katrina T.08-08-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    Great sales team, great finance team made the process easy. Test drove the car on Wednesday, bought it on Thursday.

  • Reba P.08-04-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Logan answers all my questions and helped me understand the route of my long term issue. He was friendly, apologetic for the length of time it took and I appreciate the care they took to find the issue!

  • Teresa F.08-04-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Very helpful and informative staff

  • John M.08-04-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Personable interactions throughout the process. Their followthrough was flawless.

  • Suellen F.08-04-2025

    TYPE:ServiceMODEL:GolfYEAR:2018

  • Ray S.08-03-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Had appointment but had to leave car for several days anyway